Delivering Trust, Accuracy, and Consistency
At the heart of any great assessment experience is a strong Quality Management System (QMS). Our QMS ensures that every test is valid, secure, and reliable, whether it’s for education, certification, or recruitment.
Built on Clear Standards
We follow globally recognized frameworks like ISO 27001, ISO 9001 and GDPR standards. These guide everything from how to write questions until how we score results.
- Blueprint-driven test design for topic balance and fairness
- Expert-reviewed question banks with version control
- Built-in validation and quality checks before publishing using simulators at scale
- Role-based access and secure candidate authentication
- Options for live or AI-based proctoring
- Real-time monitoring with automated flagging
- Automated workflow of remote proctoring along with live barging, maintained on a repository along with the Quality feedback with Proctor Engagement score and score to measure the quality of proctoring for stack stability or anomaly flagging mapped to CRM for validation.
- Platform also conduct in-depth behavioral monitoring, capturing and analyzing a wide range of test-taking behaviors to identify irregularities and flag potential anomalies.
- Automated & human scoring audits
- Transparent, error-free reporting
- Rubric-based evaluation for subjective items
Scale with security.
ExamRoom QMS is audited and certified by industry-leading third party standards.
Continual Improvement
We don’t just monitor quality, we improve it. Regular internal audits, user feedback, and performance analytics help us fine-tune every part of the assessment lifecycle.
Continual Improvement
We don’t just monitor quality, we improve it. Regular internal audits, user feedback, and performance analytics help us fine-tune every part of the assessment lifecycle.
FAQs
A Quality Management System (QMS) is like a comprehensive quality control framework that ensures every part of your testing process meets professional standards. It covers everything from writing fair questions to secure test delivery and accurate scoring. You need it to protect your organization legally, maintain credibility with stakeholders, and ensure your tests are valid and reliable. Without a QMS, your testing program could face legal challenges or lose professional recognition.
We follow internationally recognized frameworks including ISO 27001 (security), ISO 9001 (quality management), and GDPR (data protection). These aren't just internal policies, they're globally accepted standards that courts, regulatory bodies, and accreditation organizations recognize. Our platform is audited and certified by independent third parties, giving you documented proof that your testing program meets world-class quality standards.
Our security approach covers the entire testing process: blueprint-driven test design ensures fair content, expert-reviewed question banks with version control maintain quality, real-time monitoring with automated flagging catches suspicious behavior, live and AI-based proctoring options provide flexible oversight, and in-depth behavioral analysis identifies test-taking irregularities. We also maintain a repository of proctoring quality scores and engagement metrics for continuous improvement.
We use multiple layers of scoring quality control: automated scoring audits catch technical errors, human scoring audits verify subjective items, rubric-based evaluation ensures consistent grading of essays and open-ended questions, transparent reporting shows exactly how scores were calculated, and built-in validation checks prevent errors before results are published. This multi-step approach virtually eliminates scoring mistakes and ensures fair treatment for all test-takers.
Our QMS isn't static, it's designed for ongoing improvement. We conduct regular internal audits to identify areas for enhancement, collect and analyze user feedback from test-takers and administrators, use performance analytics to spot trends and issues, run quality simulations at scale to test our systems, and maintain detailed quality metrics including proctor engagement scores. This continuous feedback loop helps us fine-tune every aspect of the testing process and stay ahead of emerging challenges.
Your Confidence. Our Commitment.
From development to delivery and beyond, our QMS ensures the assessments you trust are built and run with the highest level of integrity, every single time.
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