Reliable Support. Seamless Experience.
Support at ExamRoom.AI is more than responsiveness, it’s reliability. We provide structured, multi-channel assistance to ensure fast resolutions, clear communication, and uninterrupted experiences.
Omni-Channel Support, Built for Scale
Call Support
Connect directly with our trained support team through secure, high-availability phone lines. Every call is monitored for quality and logged for accountability.
Chat Support
Live chat support delivers real-time responses from trained agents. Fast, secure, and accessible during critical exam windows.
Email Support
Submit inquiries or escalation requests through our support email system. Tickets are triaged and resolved with defined SLAs and full transparency.
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Remote and Emulate
Our support executives can remotely access your system to resolve issues in real time. Our Emulate feature mirrors the end users dashboard, enabling agents to resolve issues faster, all while maintaining security.
Managed Service
Leverage the expertise of a our engineering team, offering technical support and maintenance of infrastructure.
Self Service
Our 24/7 portal empowers users to manage tasks independently. From password resets to exam readiness, everything is a few clicks away.
Developer Support
Developer Support
Secure API Support
We provide fast, documented support for all integrations via dedicated dev channels. Authentication, webhooks, and error tracking are all covered.
Sandbox & Test Tools
Developers get access to test environments, sample payloads, and guided onboarding. Reducing guesswork, increasing efficiency.
Technical Escalations
Complex issues are routed to our internal engineering team. Response timelines are defined to minimize integration delays.
Account Management
Dedicated Points of Contact
Each institution is assigned a named account manager for personalized, consistent support. Your goals and configurations are always understood.
Proactive Engagement
Regular check-ins, performance reviews, and usage insights help prevent issues. We stay ahead of challenges before they reach you.
Service Engagement
Proactive engagement on products and services that are required to maintain the integrity of exams through project management offerings and operational engagement.
Knowledge-Base & Video Library
Knowledge-Base & Video Library
On-Demand Resources
Step-by-step guides, FAQs, and policy documents are available 24/7. Easy search and categorization help users find answers fast.
Video Tutorials
Quick visual walkthroughs simplify common workflows and onboarding. Ideal for first-time users and refresher training.
Chatbots
Chatbots
AI-Driven Assistance
Our chatbots offer instant answers to common questions anytime, anywhere. Built to reduce wait times and deflect basic queries.
Escalation-Aware
When bots hit their limit, they escalate seamlessly to live agents. No information is lost in the handoff.
Support That’s Always Within Reach
Support at ExamRoom.AI is accessible, consistent, and always aligned with your needs. Whether you're a student, administrator, or developer, help is always within reach.
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