Supervisory Responsibilities:   

None  

Work Environment:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.  

Qualifications:   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education/Experience:   

A bachelor's degree in Technical Writing, Communications, English, Computer Science, Engineering, or a related field is required. Strong writing and editing skills. Having experience with automated documentation tools (MadCap Flare, Chameleon, Product Fruits, Userpilot etc.) and processes that are specifically used in software companies would be considered a plus. A minimum of 3-5 years of experience in technical writing or documentation within a technical or engineering environment is required. Experience in collaborating with cross-functional teams, including product managers and engineers. A portfolio demonstrating successful technical documentation projects. Attention to detail and ability to meet deadlines. Ability to work independently and as part of a team. 

Language Ability:   

Ability to read and comprehend instructions, correspondence, and memos. Ability to write clear, concise, and user-friendly documentation. Strong proofreading and editing skills to ensure accuracy and clarity. Proficiency in technical terminology and the ability to translate complex technical concepts into simple, understandable language. Familiarity with industry-specific jargon and best practices. Ability to effectively converse and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

Math Ability:   

Strong understanding of basic mathematics, including arithmetic and basic algebra, to accurately interpret technical specifications and data. Ability to understand and work with technical calculations, charts, and diagrams. Proficiency in using mathematical tools and software relevant to technical documentation. 

Reasoning Ability:   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret feedback from non-skilled technical system users to uncover the source of problems and persistence to efficiently provide solutions. Extreme attention to detail is required to ensure proper documentation of facts. Ability to adapt well in the face of workplace stressors such as customer service complaints, maintaining the security of data, competing priorities of high significance to the successful function of the department. Strong analytical skills to gather and interpret technical information from various sources. Ability to identify inconsistencies or gaps in information and seek clarification. Excellent problem-solving skills to address issues that arise during the documentation process. Ability to develop logical and efficient solutions to documentation challenges. Ability to meticulously review and verify technical information. 

Computer Skills:   

Proficiency with automated documentation tools and software (e.g., MadCap Flare, Chameleon, Product Fruits, Userpilot