Position Summary:

The Business Analyst will play a pivotal role in driving the success of our organization by analyzing data, identifying trends, and providing actionable insights to inform strategic decisions. The Business Analyst will collaborate closely with cross-functional teams, including management, IT, and operations, to understand business needs, gather requirements, and develop solutions that enhance business processes and improve overall efficiency.

Essential Duties and Responsibilities:

The essential duties of the position include the following, and other duties may be assigned:

1. Conducting in-depth market analysis and competitive research.
2. Gathering and documenting business requirements through interviews, surveys, and workshops.
3. Developing and presenting detailed reports and recommendations to stakeholders.
4. Facilitating communication between business units and IT to ensure alignment on project goals.
5. Monitoring project progress and performance, ensuring timely delivery of solutions.
6. Managing project timelines, resources, and budgets to ensure successful project completion
7. Coordinating with project teams to track milestones, deliverables, and project outcomes.
8. Identifying and mitigating project risks and issues, and implementing corrective actions as needed
9. Utilizing data analysis tools and techniques to identify opportunities for process improvements.
10. Working closely with vendor(s) to log software defects, enhancement requests, upgrade testing and deployments.
11. Possessing expertise in the business unit(s) they support, as well as an understanding of the organization’s systems and capabilities
12. Assisting in designing business processes and creating documentation for new technology.
13. Researching, understanding, and interpreting functional and nonfunctional requirements to include business and stakeholder requirements, data and information requirements, data integration, metadata, data quality, service levels and performance
14. Participating in daily, weekly and monthly status meetings, project meetings, and stakeholder meetings
15. Conducting comprehensive needs assessments and identifying gaps in existing banking processes and systems
16. Preparing detailed documentation, including business requirements documents (BRDs), functional specifications, process flows, and user manuals

Supervisory Responsibilities:

None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

A bachelor’s degree in Business Administration, Finance, Computer Science, or a related field is preferred, along with relevant experience in business analysis or a similar role. Strong analytical skills. Excellent communication abilities. A deep understanding of business operations and information technology. Proficiency in data analysis tools such as SQL, Excel, and business intelligence software is highly desirable. Demonstrated experience in project management, including planning, execution, and risk management. Strong organizational skills to manage multiple projects and priorities simultaneously. Ability to work collaboratively with cross-functional teams and stakeholders. Excellent problem-solving skills and attention to detail.

Language Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to write moderately complex correspondence. Ability to effectively converse and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Proficiency in statistical analysis and interpretation of data. Strong numerical reasoning to identify trends, patterns, and anomalies. Ability to perform quantitative analysis and develop financial models. Skilled in using mathematical tools and software, such as Excel and SQL, for data manipulation and analysis. Competence in applying mathematical concepts to optimize business processes and solve problems. Understanding of basic algebra, calculus, and probability to support data-driven decision-making.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret feedback from non-skilled technical system users to uncover the source of problems and persistence to efficiently provide solutions. Extreme attention to detail is required to ensure proper documentation of facts. Ability to adapt well in the face of workplace stressors such as customer service complaints, maintaining the security of data, competing priorities of high significance to the successful function of the department.

Computer Skills:

A significant comfort level in using software and a variety of computer software programs such as Microsoft Office products, web browsers, and CRM tools.

Certificates and Licenses:

Certification in project management (e.g., PMP, CAPM) is a plus.

Travel:

This position requires 25% travel time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.